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SHIPPING & RETURNS

Shipping Policy - Spice Divas

At Spice Divas, we aim to provide a seamless and enjoyable shopping experience, including hassle-free shipping. Please review our Shipping Policy below:

Processing Time:

  • Orders are processed within 1-2 business days of receiving payment confirmation.

  • During peak seasons or promotions, processing times may vary, and we appreciate your patience.
     

Shipping Rates:

  • Shipping rates are calculated based on the weight of your order and the destination.

  • Enjoy free shipping on orders over a specified amount (check promotions for details).
     

Delivery Time:

  • Estimated delivery times vary based on the shipping method selected during checkout.

  • Standard shipping typically takes 5-7 business days, while expedited options are available for faster delivery.
     

International Shipping:

  • We proudly offer international shipping to bring Spice Divas to customers around the globe.

  • International shipping times and rates vary based on location and shipping method.
     

Order Tracking:

  • Once your order ships, you will receive a confirmation email with tracking information.

  • Easily track your order's journey to your doorstep.
     

Shipping Partners:

  • We partner with reliable carriers to ensure the safe and timely delivery of your Spice Divas products.
     

Shipping Restrictions:

  • Some products may have specific shipping restrictions due to regulations or international shipping limitations.
     

Lost or Delayed Shipments:

  • In the rare event of a lost or significantly delayed shipment, please contact our customer service team for assistance.
     

Contact Us:

  • For any questions or concerns regarding your shipment, feel free to reach out to our dedicated customer service team at spicedivas1@yahoo.com.
     

Spice Divas appreciates your understanding and cooperation. We are committed to delivering your favorite beauty products promptly and securely. Thank you for choosing Spice Divas for your cosmetic needs!

Return & Exchange Policy

At Spice Divas, your satisfaction with our lip care products is our priority. Please review our return and exchange policy below:

Returns:
 

  • We currently do not accept returns for lip care products unless the item was received damaged.

  • If you receive a damaged product, please contact our customer service team at customer-service@spicedivas.com within 5 days of receiving your order.
     

Exchange Process:

  1. To initiate an exchange due to a damaged item, contact our customer service team within 7 days of receiving your order.
     

  2. Provide your order number, a description of the damage, and attach a clear image of the unused, damaged product.
     

  3. Our team will review your case and, if eligible, provide instructions for the exchange process.
     

Verification:

  • To facilitate the exchange process, we require an image of the unused, damaged product for verification purposes.

  • Please email the image to spicedivas1@yahoo.com along with your order details.
     

Conditions for Exchange:

  • Exchanges are only accepted for damaged items.

  • Products must be unused and in their original packaging.

  • The request for an exchange must be made within 7 days of receiving your order.
     

Refunds:

  • Refunds are not offered for lip care products unless they were received in a damaged condition.

Spice Divas is committed to delivering high-quality products, and we appreciate your understanding of our policy. If you have any questions or concerns, please do not hesitate to reach out to our customer service team. Thank you for choosing Spice Divas for your lip care needs!

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